Korean Women Fashion Online Retailer | ERANZI

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Terms and Conditions

Terms of Use

Welcome to Eranzi.com.
Please read these Terms of Use (
Terms) carefully. Each time you use or access this Site, it constitutes your agreement to follow and to be bound by these Terms. Eranzi reserves the right to make changes to the Site and the Terms without notice.
You can check the changes made to the terms at any time by visiting this page. We encourage you to review these Terms regularly. By visiting our Site, you agree to accept the terms at the time of your visit. Eranzi provides you access and use of the Site subject to your compliance of the Terms stated here.
Please see our
 Privacy Policy, which is incorporated into these Terms of Use by reference.

You will be required to register an account before you can use the services or features available on this site. You must ensure that all information you provide is accurate, current and complete in all respect.
Should your information change at any time, please update your details in a timely manner by visiting your MY ERANZI page. Eranzi will not be responsible for any inaccurate information provided by you. Eranzi holds the right to change registration requirements without notice. 

The account password you provide should be kept secure, and you must notify Eranzi of any breach of security or unauthorized use of your account.
Please refer to our
 Privacy Policy for information on how we use your data.

Eligibility to Purchase
In order to make purchases at Eranzi, you must have a registered account with us. Your account must include your personal details including your name, phone number, email address and other information requested.
You are required to provide payment details that are both valid and correct. You must also confirm that you are the person referred to in the billing information provided.
Only individuals who meet the Eranzi terms of eligibility can make purchases. These individuals must have a valid credit/debit card issued by banks accepted by Eranzi. To prevent potential fraud, Eranzi reserves the right to restrict multiple quantities of items being shipped to any single customer or postal address.
When you make purchases, you give us the authorization to perform background/credit checks and where necessary, to transmit or to obtain information (including any updated information) from you or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports of your spouse if you reside in a community property jurisdiction) to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit authorization and to authorize individual purchase transactions.
You also consent to Eranzi using your personal information to conduct appropriate anti-fraud checks. The personal information that you provide may be disclosed to a credit reference or fraud prevention agency that may keep record of such information.
Please refer to our
 Privacy Policy for further information.

All orders are subject to acceptance and availability.
Items which you have placed into MY SHOPPING BAG are not reserved and may be purchased by other customers.

Pricing Policy
Product prices are displayed in multiple currencies for your convenience. You can check and convert currencies at the top of our website, but note that the actual amount you will pay is determined by many factors including but not limited to: currency rate of the day your payment is made and your credit card company
s policy on calculating currency. If you are logging in from countries other than Malaysia, the default currency will be in Malaysian Ringgit (MYR). When you log into the Site, the country selected will be indicated on the top right corner of the Site. The final amount paid by you will be in MYR. It will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. The various currency prices of a product displayed on the site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set at the beginning of each season using appropriate currency exchange rate. These prices are subject to change if the currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the sales.

Import Duties and Taxes
Our product prices do not include any import duties and/or taxes that may be imposed by the destination country. As such, you are liable for duties and tax cost, and these costs will be invoiced to you directly by our carriers. Payment may be necessary for the release of your purchase from customs upon arrival. Eranzi will not be responsible for the above mentioned costs. If you are unsure about your country
s import duty and tax policy, we recommend you contact your local customs authority to determine any related cost prior to purchasing.

Insurance and Delivery
Eranzi insures each purchase during the time it is in transit until it is delivered to your destination address. We require a signature for any goods delivered, at which point responsibility for the purchased goods is passed to you.


We aim to process all orders within 24 hours (48 hours during sale periods). Estimated delivery times are not definite and commence from the date of dispatch (does not include processing time). Eranzi is not responsible for any delays caused by destination customs clearance.
We ship out orders every working day. Orders made after 12pm on Saturdays will be processed and dispatched the next working day (i.e. Monday). Orders made on Sundays and public holidays will be processed and dispatched on the following working day. Please allow 7-14 working days to receive your order. UPS does not deliver on Sundays and public holidays.

Returns and Exchanges
We recommend that you insure the return shipment as you are responsible for the care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend you retain proof of sending in case of dispute. Refunds, when applicable, will be issued within fourteen (14) days of your items arriving at our facility.

Our Return Policy
Please be advised that due to complicated process in international shipping, we do not offer exchange or return. We ONLY accept return if we send you wrong item(s) by mistake or when the item(s) are damaged. We recommend you ask all questions in regards to color/size/styling before placing an order.

In the rare case you receive damaged item or item you did not order, kindly notify us by posting on our customer service page, or call/e-mail our customer service center +6016-521-7199 / mail@eranzi.com

(Malaysia customer service hours: 9am-1pm, 2pm-6pm Malaysian time). We sincerely apologize the inconvenience and for our error in processing.

Please follow the instructions of the customer service agent, and return the item(s) via EMS. Provide us with the return tracking information WITHIN 7days of initial delivery. Failing to notify us will result in your package being refused, so please contact us immediately when you realize your item is flawed. When sending back items, you must return ALL components and or any free gifts that came with the order. Failing to do so may prolong the time it takes for us to issue proper refund.

Because ERANZI has an international returning system, please allow us 14 business days for your refund to be completed. If you pay for the return shipping fee upon sending back the parcel, we will issue refund of the items plus the shipping fee. We will refer to the return shipping slip for shipping fee refund, but please keep the receipt for your own information.

Damaged goods
Items that are damaged as a result of normal wear and tear are not considered to be faulty. It is natural for some of the products
finishing to look different due to production process. Handcrafting is common especially with high-end brand goods; therefore depending on the parts of the leather and other processing factors, the item may seem slightly different. Please note that such differences are not product flaws, but rather a natural effect in the course of production.


We make every effort to display color as accurately as possible. However, please note that depending on the computer monitor setting, the color may not be accurately portrayed.

Intellectual Property Rights
Your use of the Eranzi Site and its contents grants no rights to you in relation to any copyright, designs and trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Eranzi Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property laws and international treaty provisions. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is prohibited. 

In addition to the Intellectual property rights mentioned above, "Content" defines any graphics, photographs, image rights, sounds, music, video, audio or text on this Site. Although Eranzi strives to ensure that the information on this site is accurate and complete, Eranzi does not guarantee that its Content is accurate or error-free. Eranzi does not promise that the functional aspects of the Site or Eranzi's Content will be error free or that this Site, its Content or the server are free of viruses or other harmful components. We always recommend users to ensure they have the latest updates and anti-virus programs installed.
Opinions expressed on bulletin boards, chat rooms or any other publicly accessible area of the Site are personal opinions of the users and do not reflect the views of Eranzi. By posting you agree to be fully responsible for the content of all information you share. You also grant Eranzi the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but Eranzi does not commit to checking all content and will not be liable for any third party posts.

Eranzi reserves the right to publish or to remove any comment that are, but not limited to be: unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
The personal opinions of the designers and labels whose products we sell, or any third parties that we are associated with are distinct from Eranzi and do not necessarily reflect the views of Eranzi. We accept no responsibility for views expressed in the media by related third parties.

No Commercial Use
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site or any of its Content to further any commercial purpose.

Your Activity
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been: engaged in prohibited activities, were not respectful of other users, or violated the Terms of Service, we may deny you access to this site temporarily or permanently.

You understand that our Site may expose you to content that may be objectionable or offensive. Eranzi shall not be responsible to you in any way for the content that appears on this site nor for any error or omission.
You wholly explicitly agree that in using this Site or any service provided, you shall not: 1) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortuous, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, interfere or interrupt this web site or any service provided, infected with virus or other destructive or deleterious programming, related to civil or criminal liability, may violate local, national or international law; 2) impersonate or misrepresent your association with any person or entity, forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you; 3) collect or harvest any data about other users; 4) use this web site, Content or services in any commercial manner that are related to junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising. 5) Provide any Content that are considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, and trade secrets.

Third Party Sites
We may include hyperlinks on this Site to other websites or resources operated by parties other than Eranzi, including advertisers. Eranzi has not reviewed all of the sites linked to its Web Site and is not responsible for the content, privacy policy or accuracy of any off-site pages.