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Privacy Policy




At Eranzi we recognize and respect your privacy. To demonstrate our commitment, we have established a privacy policy as outlined below. If you have any questions in regards to Eranzi’s privacy policy, content or practices of our website, we encourage you to contact our customer service center.



With the help of our third-party authorized agents, every time you visit Eranzi, your information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) is collected to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifiable information unless you choose to provide such information to us.

We only collect certain personal information when; you register for online shopping, sign in to Eranzi website, participate in a contest, promotion or survey; or request other services that require information, registration or subscription. This information may include your name, billing address, phone number, email address, credit card number and expiration date and your birth date to verify your identity. We also keep a record of your product interests and purchases on our online and offline stores, and automatically receive and record information on our server logs from your browser (including your IP address, Eranzi cookie information and the page you requested).

Eranzi may also share aggregate site and demographic information (such as age, gender, types of products or services purchased and Eranzi.com navigation, usage and page view). Such information does not identify any individual person while it allows us to provide more enjoyable online shopping experience to our customers.

Please be aware that our site may contain links to other sites hosted by third parties. Eranzi does not control, hence is not responsible for the content, privacy practices and policies of such third party sites.



You may, at any time, access, update or remove your personal information by contacting our Customer Service Center via email or by visiting our “Contact Us” page. In addition, if you no longer wish to receive information from us via email, you may opt out of receiving Eranzi emails by clicking "unsubscribe" link at the bottom of any Eranzi email you receive. If you prefer not to receive information from us through regular, physical mail (for example, catalogs and direct mail promotions), please send us an email to mail@eranzi.com or call our Customer Service Center at +6016-521-7199 (Malaysia customer service hours: 9am-1pm, 2pm-6pm Malaysian time). Please note that it may take up to 3 weeks for your request to become effective. Thereafter, when you make purchases, we may still send you email confirmations and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive unwanted email or regular mail from Eranzi after following the above steps, please contact Customer Service Center and we'll be happy to assist you. For general information about Eranzi, please visit our “About Eranzi” page.



(A) Users expressly agree that using our services are at their sole risk. Neither Eranzi, its affiliates nor any of their respective employees, agents, third-party content providers or licensees warrant that our service will be uninterrupted or be error free. Above mentioned parties don’t make any warrants regarding the accuracy, reliability or content of any information, service or merchandise provided through the service and/ or results that may be obtained from use of our services.

(B) The service is provided on an "as is" basis without warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a specific purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

(C) The disclaimers of liability contained in this section apply to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, unauthorized access, alteration of or use of record, whether for breach of contract, tortious behavior, negligence or any other cause of action.

(D) Under no circumstances will Eranzi or any person or entity involved in creating, producing or distributing the service be liable for any direct, indirect, incidental, special or consequential damages caused from the use of or inability to use the service or from breach of any warranty.

(E) Eranzi neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement within the online service.

(F) Eranzi does not endorse, warrant or guarantee any product or service offered by a third party through our service and will not be a party to or in any way monitor transactions between any user and third-party providers of products or services. As with the purchase of product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution appropriately.

(G) Each user specifically acknowledges that in no event will Eranzi, its affiliates nor any of their respective employees or agents be liable for any direct, indirect, incidental, special or consequential damages caused by (i) the use by such user of any browser owned or operated by any party and/or (ii) the downloading of any software owned or operated by any third party in connection with the service. Each user shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of the service and users shall be responsible for all charges related thereto.




To enhance your shopping experience at Eranzi.com, we and our authorized third-party agents use “cookies”, which are small data files that we store on your computer's hard drive. Rest assured, the cookies Eranzi and our partners use do not store personally identifiable information. They simply enable us to keep track of your shopping experience and your order as you shop our site. For example, Eranzi.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing those information. When shopping at Eranzi.com, we recommend you use a cookie-enabled browser to avoid the hassle of re-entering your information every time you visit our website. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us in tracking your order, improving our site design, products, services, contests, promotions and your overall shopping experience.



Eranzi is concerned about the privacy of young children, and we do not knowingly collect any personal information from children under 13 years of age. Eranzi does not intent to make profit from children’s purchases.



Eranzi reserves the right to change, modify or amend this policy at any given time. If we make any changes to this policy, you can always confirm the changes here. Eranzi encourages you to review our policy regularly so that you are always informed of how we collect, use and protect your information.



If you would like to contact us regarding our privacy policy and practices, please write to us at:

Email: mail@eranzi.com

Call: +6016-521-7199(Malaysia customer service hours: 9am-1pm, 2pm-6pm Malaysian time)



Most Eranzi products displayed on our website are available in select Eranzi stores in Malaysia and Korea (while stocks last). However, web merchandise may not be available in Eranzi stores. Stores may also have different prices or promotional events at different times and online prices may differ from in-store prices. Please note that off-line stores are not authorized to change the price of products to match the online store price. All prices on our website are listed in Malaysia Ringgit (RM). Pricing, promotions, styles and availability may vary by stores. Prices, promotions and sales are subject to change without notice.




Eranzi.com is owned by Eranzi and its wholly owned subsidiaries ("Eranzi"). These Terms of Use apply to and govern your use of Eranzi.com and applies to any authorized user of your account. Your use signifies your agreement to be bound by these Terms. If you do not agree to be bound by these Terms, you may not access or otherwise use Eranzi.com. Before using Eranzi.com, please review our Security and Privacy Statement (the "Privacy Statement") on Eranzi.com.


LICENSE TO Eranzi.com

Eranzi grants you a non-exclusive, non-transferable, limited right to access, use and display of Eranzi.com, and the materials thereon for your personal use only, provided that you fully comply with our Terms. You will not interfere or attempt to interfere with the operation of Eranzi.com in any way through any means or device including but not limited to: spamming, hacking, uploading computer viruses, time bombs or any other means prohibited by any provision of these Terms.

You understand and agree that you may not; reproduce, copy, resell, manipulate or exploit any part of Eranzi.com for any commercial purposes, frame or mirror any part of Eranzi.com without Eranzi's prior written authorization. Further, you may not create derivative works, republish, upload, edit, post, transmit or distribute any materials from Eranzi.com without prior written permission of Eranzi in any way whatsoever.



Eranzi reserves the rights, at its sole discretion, to change, modify, add or remove any portion of Eranzi.com or these Terms, in whole or in part, at any time. Changes to these Terms will be effective when posted. You agree to review these Terms periodically to be aware of any changes. Your continued use of Eranzi.com after any changes to these Terms made will be considered as your compliance.



Eranzi is not necessarily affiliated with sites that may be linked to Eranzi.com or the multimedia piece (the "Linked Sites") and is not responsible for their content. Links from Eranzi.com to the Linked Sites are for your convenience only and you accessing such linked sites are at your own risk.



There may occasionally be information on Eranzi.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize in advance for any inconvenience this may cause you. If you are not completely satisfied with your Eranzi.com purchase, please see our Returns policy.



If you decide to become a member of Eranzi.com, you agree to (1) provide accurate, current and complete information about yourself as prompted by appropriate registration form, (2) maintain and update your information to keep it accurate, current and complete and (3) comply with these Terms. You may review, correct, change or update your membership information by visiting your “My Eranzi” page. You acknowledge that if any information provided by you is false, inaccurate, not current and/or incomplete, we reserve the right, at our sole discretion, to suspend or terminate your membership. As part of the membership sign-in process, you will be asked to select a member name and password. You may not choose a member name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, and/or may cause confusion. We reserve the right to reject any member name for any reason we deem appropriate. You agree not to transfer or resell your access to Eranzi.com or permit anyone else whose account or membership was suspended or terminated to use our services through your account. If you have any reason to believe that your password is no longer secure, you must promptly change your password. You are solely responsible for maintaining the confidentiality of your member name and password for any and all activities (including purchases) that are conducted through your account.



You understand and agree that Eranzi may, in its sole discretion, terminate your account, deactivate and/or delete any or all information related to your account, including your registration information. You understand and agree that Eranzi may take any one or more of these actions without prior notice. You understand and agree that Eranzi is not liable for any problems regarding termination of your access to your account and/or the removal of information related to your account.